FAQ’s

What is your return policy?

As a company based in the EU, we follow the EU laws (EU Directive 2011/83/EU). Our return policy is 14 calendar days from the receipt of the product. Please note that the product must be brand New and Unused in the Original packaging. For more information on returns, please contact us via the contact us form.

I am looking for corporate presents; can you supply us with a large number of pens or notebooks?

Yes. Please contact us via our contact us form with your specifications.

What is the warranty on products?

The warranty depends on the manufacturer/brand. Please contact the manufacturer directly for service and warranty. Please note that Notebooks & Pens is a reseller and not the manufacturer of any of the products that we sell.

I am looking for a pen that is not on your website, could you custom order it for me? If so, is there any extra charge?

Yes. We are always happy to custom order a pen for you at no extra charge for the service. Please contact us via our contact us form.

Do you engrave pens?

At this point in time, we do not provide engraving services.

Can I collect my order from your shop?

Unfortunately, at this point in time, we do not have the facilities to accept customers.

I see a fountain pen that I like, but I would prefer a different nib, can you order me the specific pen with a specific nib size?

Yes. Please contact us and we will do our best to get it for you.

I see a pen I like, but not in the colour/finish I want. Can you order for me a specific pen with a specific finish?

Yes. Please contact us via our contact us form with your exact specifications and we will do our best to get it for you.

I am looking for a rollerball/ball point pen, but don’t see it on your website. Can you order it for me?

Yes. Most of the pens on our website are fountain pens, but we are happy to source a rollerball/ballpoint pen for you. Please contact us via our contact us form with your specifications, and we will do our best to get it for you.

I see that you have a notebook with a specific cover, but the ruling type is different from what I am looking for. Could you order for me a notebook with specific ruling?

Most of the notebooks brands we sell come in four different ruling types (dotted, blank, lines, graph). We are happy to special order for you the notebook(s) of your choice, with your preferred ruling. Please contact us via our contact us form.

Do you emboss notebooks?

Unfortunately, at this point in time, we do not emboss notebooks.